A producer of industrial advanced machinery typically have customers spread all over the world. They need one or two weeks of on-site work at their end-customer to assemble, calibrate and integrate the new machinery into the factory. The equipment is heavy, sensitive and may be shipped in ten to twenty large wooden crates.
Since this goods is fragile, the freight is purchased with a Service Level Agreement (SLA). That governs how the goods may be treated to ensure its arrival condition. To be on the safe side, companies typically use some kind of freight data logger to track the shipping environment. At the end-customer site, crates are opened, logger devices are hooked up to a PC and data is analyzed before work is continued. Occasionally, damage to the goods is discovered. With the help of data produced by loggers, it is proven that contractual terms were broken and that the damage most likely occurred during transport. The shipping company is usually insured and their insurance company settle claims for the damaged goods.
Maybe not. We now have staff on-site to assemble the machinery who can not do their job anymore. Machine builder(s) may need to return home while waiting for new parts to be delivered. For the end customer it might be even worse as a it typically means a disturbance to the production process when new machinery can not be started as initially expected. As usual in the industry, these overhead costs are higher than the cost of covering damaged goods.
A good solution would be to use CargoBeacon instead. They would now attach a CargoBeacon logger to the product in each wooden crate. As CargoBeacon loggers are delivered pre-configured for industrial use, there is no hassle of individual configurations that are time consuming and becomes error prune when many devices needs to be configured. Just attach the logger to the product, press the on-button and ship away without hassle. A simple sticker on the package shows how the receiving part easily can synchronize logger data to the cloud service. It is actually super-easy and can be communicated in an email too: "Download the CargoBeacon app. Select gateway mode and leave it to syncronize all loggers. Done!".
The machine builder staff can then look for potential problems due to transport issues before leaving their home base. If problems are suspected actions are taken, i.e. to bring spare parts, order new parts and to communicate findings with the end customer so that they can do a worst-case planning in beforehand.
As the product does not need to be configured on ten to fifteen packages, a few hours of work will be saved at the time of shipping. Time is also saved when unpacking the goods as there is no more manual synchronization. Just set the app in gateway mode and all data will become synchronized! When damages do occur it can be expected that costs of tens of thousands of euros may be saved if rescheduling of travelling and machine startup is necessary. And of course with the CargoBeacon logger data as basis for any discussion there is no need for time consuming speculations and guesswork. Instead time can be spent on improvements.